Returns and Complaints

If the products you purchased do not meet your expectations, you can return them within 14 calendar days. After this period, returns are not possible.

Exchanging goods purchased in the online store involves returning the item and placing a new order. The process has been simplified for quick fulfillment. Therefore, please follow the instructions below.

Returned goods must remain in an unchanged condition. This means they must have their original tags and show no signs of use, i.e., no dirt, mechanical damage, or any other defects. The goods must be well-protected, and the packaging wrapped in foil or paper.